The COVID-19 Special Edition for Leaders. Ben and Tim reflect on the emerging global pandemic and discuss how leadership and decision-making frameworks can be applied to this situation to make some sense of the craziness going on around us. Sharing observations from contemporary business responses to the COVID-19 impacts, they take listeners through the five key lessons outline in their recent ‘Embrace the Virus’ thought leadership paper.
1:49 A great overview on the Cynefin framework from Dave Snowden and Mary Boone can be found here
4:30 ‘Probe-Sense-Respond’ methodology for complex environments, and its application to the COVID-19 situation
5:30 Chaotic environments – the pandemic is definitely showing elements of chaos
6:10 Observed limitations of many business continuity plans in the COVID-19 environment
8:20 The requirement for both immediate and longer-term planning
10:15 ‘Embrace the Virus’ can be read in full here
11:00 Leadership presence during the pandemic
11:15 Case study in leadership presence during crisis – Toll vs Norsk Hydro
16:20 Discussion on the key leadership elements we believe are crucial for success during the pandemic
17:35 The importance of record- and logkeeping
18:45 Strong and decisive – BUT not autocratic and nasty!
19:30 Empathy – for our staff….
20:15 ….and ourselves!
20:50 Balconies and dancefloors – the exhausting, but necessary, requirement for leaders to balance their time between the two
23:10 Emotional regulation, vulnerability, transparency and authenticity
25:00 The importance of communication – in, out, up and down!
25:45 Message transmitted does not necessarily mean message received
26:30 Mission Command – centralise your intent, decentralise your execution
28:15 No crisis without opportunity!
** Final song, Dim the Lights by Mitchell Martin
Mettle Thought Leadership on COVID: https://www.mettle.global/new-index
The Externals …. Available on Spotify
Mitchell Martin …. Available on Spotify